Brief
Travelodge review finds widespread “room intrusions” across UK hotels
Barrister John Greaney KC’s review says security failures extend beyond Travelodge, citing a Maidenhead assault and calling for sector‑wide change.
By Felo News Desk · Published
A review commissioned after a sexual assault at a Travelodge in Maidenhead, Berkshire, concluded that unauthorised room entries – dubbed “room intrusions” – are a widespread problem across the UK hotel industry, according to barrister John Greaney KC.
What happened
The review examined the case of a woman, identified in the report as “Lily”, who was assaulted after a man obtained a key card to her room at the Maidenhead Travelodge. Greaney, leading the review, said the incident highlighted systemic security failures.
What the reports add
Both Standard and The Independent reported that Greaney received evidence showing the issue is not confined to Travelodge. He stated that “room intrusions” have become well‑known across the hotel sector and that the evidence points to a broader industry problem.
What was said
Greaney told the outlets that Lily was “fundamentally failed by Travelodge as an organisation at every stage” and described her treatment as “inappropriate and unfair; indeed, it was disgraceful.” Ray Reidy, interim chief executive of Travelodge, said: “I apologise unreservedly on behalf of Travelodge to all guests where we have failed, and particularly to Lily.”
How it came about
The review was commissioned earlier in 2026 after the Maidenhead assault. It builds on growing concerns about hotel security, echoing advice from the Association of Flight Attendants‑CWA’s 90‑second hotel‑room safety checklist, which Felo covered on September 28. The sector‑wide findings suggest that changes are needed beyond a single chain.
Key facts
- Barrister John Greaney KC led a review that found unauthorised room entries are common across UK hotels. (standard.co.uk)
- The review was triggered by a sexual assault of a woman referred to as “Lily” at a Travelodge in Maidenhead, Berkshire. (standard.co.uk)
- Travelodge interim CEO Ray Reidy issued an unreserved apology to guests and specifically to Lily. (standard.co.uk)
What we don't know yet
- Specific recommendations for hotels beyond the general call for sector‑wide change
- Number of similar incidents reported across the industry
Sources
- [1] standard.co.uk
- [2] independent.co.uk
