Brief
South Africa's Competition Commission warns against blocking independent repairs
Guidelines released on Oct 5 target “parts‑pairing” and other practices that could restrict independent repairers.
By Felo News Desk · Published
The Competition Commission released final Guidelines on Repair, Service and Maintenance Aftermarkets on Monday, warning that manufacturers who block independent repairers – for example by using software that disables replacement parts until the maker activates them – could breach the Competition Act.
The non‑binding guidelines cover smartphones, tablets, gaming consoles, televisions, washing machines, tumble dryers, medical devices and backup power and water systems. Motor vehicles are excluded, as they fall under separate automotive aftermarket rules introduced in 2021.
Prohibited conduct includes “parts‑pairing”, where software ties a component to a specific device, and any practice that blocks access to spare parts or repair information, or pressures consumers not to use independent services. The commission says such practices will be a “priority for investigation and enforcement”.
Exceptions apply where components are tied to security or safety functions – such as anti‑theft, authentication or battery systems – provided the controls are objective, transparent and non‑discriminatory, and accredited independent repairers receive access on terms no less favourable than authorised ones.
Although the guidelines do not create new legal obligations, the Competition Act requires the Competition Tribunal to consider them when setting penalties. The commission will assess complaints case‑by‑case, balancing consumer safety, intellectual‑property rights and other legal considerations.
Key facts
- The Competition Commission issued final repair guidelines on 5 Oct 2026. (techcentral.co.za)
- Guidelines cover smartphones, tablets, gaming consoles, TVs, washing machines, tumble dryers, medical devices and backup power systems. (techcentral.co.za)
- Practices such as "parts‑pairing" and software blocks on spare parts are flagged as priority enforcement areas. (techcentral.co.za)
- Motor vehicles are excluded because separate automotive aftermarket rules apply. (techcentral.co.za)
- Guidelines are non‑binding but will be considered by the Competition Tribunal when setting penalties. (techcentral.co.za)
Sources
- [1] techcentral.co.za — originally reported as “Right to repair comes to South African electronics”
