Brief
Sheikh Mohammed says UAE to unveil major digital services overhaul in November
Sheikh Mohammed announced a November event to launch the biggest overhaul of UAE government digital services, backed by a BCG survey.
By Felo News Desk · Published
UAE ruler Sheikh Mohammed bin Rashid Al Maktoum said the government will announce the biggest change yet in how it provides services at a "major event" next month.
He cited a Boston Consulting Group survey that placed the UAE first in customer satisfaction for government digital services, with more than 75% of respondents believing the public sector outperforms private‑sector digital offerings.
The ruler noted recent AI adoption, including a plan announced earlier this year to have half of all services run on AI agents within two years, and a unified guide launched in August for designing services powered by Agentic AI.
A senior Ministry of Finance official later said the ministry is exploring Agentic AI to streamline procedures and reduce steps for both citizens and officials.
Key facts
- Sheikh Mohammed announced a November event to unveil a major overhaul of UAE government digital services. (khaleejtimes.com)
- A BCG survey ranked the UAE first in customer satisfaction for government digital services, with over 75% favorability. (khaleejtimes.com)
- The UAE aims to have half of all government services run on AI agents within two years. (khaleejtimes.com)
- In August, the UAE launched a unified guide for designing Agentic AI‑powered government services. (khaleejtimes.com)
- The Ministry of Finance is exploring Agentic AI to streamline services and cut procedural steps. (khaleejtimes.com)
Sources
- [1] khaleejtimes.com — originally reported as “UAE to announce major change in how govt services are provided: Sheikh Mohammed”
