Brief
Cresta launches Deputy Agent for persistent AI‑driven customer service
The new system keeps case information alive across conversations, enabling smoother refunds, disputes and insurance appeals.
By Felo News Desk · Published
Cresta unveiled Deputy Agent, a long‑running AI agent designed to maintain progress on customer‑service tasks beyond a single chat, Trendhunter reported on October 14.
What happened
Deputy Agent stores context across delayed interactions, allowing complex requests to continue while documents, approvals or additional data are gathered. The platform coordinates activities across departments and business systems, handling refunds, transaction disputes and insurance appeals without restarting the case.
What the reports add
The article notes that the system records actions for employee review and lets companies set human‑authorization points for decisions that require oversight.
What was said
Trendhunter quoted the description that Deputy Agent “preserves customer context, resumes interrupted workflows, and records actions for employee review.”
How it came about
According to the source, Cresta aims to reduce repetitive administrative work and improve operational consistency, hoping the persistent AI workflow will lower servicing costs while freeing staff for higher‑value judgment tasks.
Key facts
- Cresta introduced Deputy Agent, a long‑running AI agent for customer service. (trendhunter.com)
- Deputy Agent retains case context across multiple interactions, supporting refunds, disputes and insurance appeals. (trendhunter.com)
- The system records actions for employee review and allows configurable human‑authorization points. (trendhunter.com)
Sources
- [1] trendhunter.com — originally reported as “Long-Running AI Agents”
