Who profits from banking’s AI moment?
Generative artificial intelligence has arrived in Europe's banks faster than almost anyone predicted, and it is already changing how the sector's 2.6 million workers do their jobs. The difference between a fair transition and a brutal one is rarely the technology – it is the dialogue around it, wri…
Generative artificial intelligence has arrived in Europe’s banks faster than almost anyone predicted, and it is already changing how the sector’s 2.6 million workers do their jobs. Chatbots handle customer queries, algorithms draft compliance reports... [5576 chars]